REPLACEMENT POLICY FOR DAMAGED PRINTS
DAMAGED AND POTENTIALLY DAMAGED PACKAGING FOR PRINTS
Our main objective is always your total and absolute satisfaction, however, the process is not always perfect and, above all, deliveries do not always go as we wish and you, rightly, expect.
In case the packages are visibly damaged on arrival, you must not accept them, or if you accept delivery, make sure that the carrier notes the claim for the damaged package on the delivery slip.
If you inadvertently accepted the shipment and only then noticed the damaged prints, you should immediately contact Pigmento at firstname.lastname@example.org, so that we can investigate everything and help you throughout the process.
Also, consider that if the print is damaged by damage caused to the packaging by the carrier, the packaging must be returned to Pigmento Coolectivo in its original packaging. Our packaging is always reusable and damage assessment is essential to open a claim / request for clarification with the carrier.
We are not responsible and reserve the right to reject possible returns when prints are damaged due to:
improper handling by the customer;
handling without gloves suitable for handling the prints (powder-free cotton or nitrile);
Shipping costs (postage) for returning prints are shared between the Customer and Pigmento Coolectivo. The Customer will send the damaged order to Pigmento Coolectivo with postage paid by the client and after verification of the customer’s complaint, Pigmento.Coolectivo will return a new print paying postage and a new packaging.
For more information, contact us at email@example.com
Aveiro August 5, 2022