C R5061

Shipping Info

How we ship and how much it costs to deliver your giclée & fine art prints

Pigmento offers a flat fee of 5.90 EUR for mainland Portugal on all orders below 30.00 EUR (VAT included). For orders equal to or exceeding 30.00 EUR (VAT included), shipping to mainland Portugal is free of charge.

For the Azores and Madeira archipelagos, shipping costs have a fixed rate of 10.90 EUR for all orders below 30.00 EUR (VAT included). For orders equal to or exceeding 30.00 EUR (VAT included), shipping to the Azores and Madeira islands is charged at 6.50 EUR.

We also provide a special rate for mainland Portugal with next-day delivery through CTT Expresso “Para Amanhã” service, charged at 6.50 EUR, regardless of the order value.

The transit time is announced by the carrier, and any responsibility for non-compliance with the indicated timeframes should be attributed to them (please see the terms and conditions indicated below).

For the Azores and Madeira islands please get in touch for fast delivery has these options are very much dependent on the package’s weight.

DestinationShipping typeDelivery timeCost
Portugal mainlandCTT Expresso2-3 working days5,90 €
Portugal mainlandCTT Expresso "Para Amanhã"1 working day6,50 €
Madeira & Azores) ∇CTT Expresso3-7 working days (depending on the island)10,90 €
Peninsular Spain (¤)CTT Expresso2-3 working days6,90 €
Europe – Zone 2 (‡)EMS Economy2-7 working days17,50 €
Europe – Zone 3 (***)EMS Economy3-7 working days20,50 €

∇ Depending on the archipelago group
¤ Peninsular Spain does not include the Spanish islands. We don’t ship to the Spanish islands, sorry.
Europe – Zone 2 includes: Germany, Austria, Belgium, Slovakia, Slovenia, France, Greece, Netherlands, Hungary, Italy, Luxembourg, Czech Republic.
*** Europe – Zone 3 includes: Denmark, Estonia, Finland, Ireland, Poland, Sweden.

Our shippings always provide a CTT Expresso or DHL tracking number to monitor your orders. If you provide us with a mobile number, you will also receive status updates via SMS (service provided by the carrier)

VERY IMPORTANT

It is the customer’s sole responsibility to provide Pigmento with the correct and complete shipping address. Pigmento shall not be held accountable for unsuccessful or returned deliveries due to incorrect or incomplete shipping addresses provided by the customer.

In cases where delivery is unsuccessful because of recipient absence, customers are required to retrieve their package from the designated CTT/DHL post office or pick-up point indicated in the delivery notice. The notice also specifies a deadline for order collection. Failure to collect the order within this stipulated period will result in its return to Pigmento, which will arrange reshipment upon payment of new postage by the customer.

  • Avatar Karla Ruas ★★★★★ 2 years ago
    Um dos melhores serviços de impressões artistícas com quem já trabalhei. Além um de trabalho primoroso, uma ótima gama de papéis especiais, são atento aos detalhes, com um tempo de resposta e envio muito bons e estão sempre dispostos a … More ajudar.Indico e recomendo o trabalho da Pigmento Coolectivo e especial ao Rui sempre muito atencioso e gentil.
  • Avatar Rui Augusto ★★★★★ 7 months ago
    Excelent service and products. Pigmento Coolectivo really supports their clients, taking care of all details and making sure you are completelly satisfied at the end. I recommend them if you want a reliable printing service
  • Avatar Ildemarina Rodrigo ★★★★★ 8 months ago
    Fiquei satisfeita com o resultado do trabalho para o teste que pedi, chegou direitinho
  • Avatar David Sarmento ★★★★★ 4 months ago
    Rápidos, muito profissionais e excelente qualidade!
  • Avatar Sara Brownsword ★★★★★ a year ago
    Excelente qualidade e profissionalismo. Recomendo a 100%.Rápidos a responder, o envio é rápido também. A qualidade das impressões é brutal!
  • Avatar Marta Rosado da Fonseca ★★★★★ 10 months ago
    Excelente trabalho de impressão, embalamento e expedição. Um enorme privilégio poder contar com este serviço tão profissional. Os nossos trabalhos ganham outra vida ! Muito obrigada!
  • Avatar Erika Teixeira ★★★★★ a year ago
    Atendimento atencioso e célere. Estou encantada com a qualidade da impressão e com os diferentes tipos de papéis. Sem contar o deleite que é finalmente encontrar uma gráfica fine art acessível e ter o nosso trabalho tão bem cuidado!Superrecomendo!!! … More
  • Avatar Joao Rocha ★★★★★ 2 years ago
    Great service, great prints, customer service and attention to detail are fabulous. Totally recommend Collective Pigment.

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